Mad crowds at Coles Broadway on Christmas eve? Outside it didn’t look that bad. Inside there were lots of people, but the isles were not jammed full.
The checkouts at one end were quite full. You can see even the ‘Self-Scan‘ checkouts (they put in to replace the Express ones) have a queue. Although the checkouts down the other end were not as crowded.
Perhaps this might be rectified be having a staff member noticing and better allocating people to checkouts? No, I suppose they were all too worked off their feet to do customer management.
And, although it was very busy, it didn’t feel overly crowded. Possibly after after experiencing Tokyo trains at peek hour other experiences pale in comparison.