links for 2011-01-21

  • A Vodafone dealer’s staff have been caught posing as customers to cancel the customers’ original accounts in order to sign them up for new contracts with higher commissions. The staff members of Communications Direct Pty Ltd have also breached privacy by forwarding detailed customer call records outside the company.
  • The creator of Vodafail.com is submitting a damning 30-page document to regulator the Australian Communications and Media Authority (ACMA) and the Australian Competition and Consumer Commission (ACCC) today summarising accounts by 12,000 Vodafone customers of poor network coverage, customer service and complaint handling by the telco giant.
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